Question 1

DELIVERY

Accepted Answer

Order Processing
All orders are processed within 1 to 3 business days after payment confirmation.
Delivery Times
Canada: 3 to 7 business daysInternational: 7 to 21 business days (depending on the country and carrier)
Shipping Fees
Fees are automatically calculated at checkout based on weight and destination.
Tracking
Once your order is shipped, you will receive an email with the tracking number.
Important
We are not responsible for delays or losses caused by the carrier.
Tip: Make sure your address is complete and correct to avoid delays.

Question 2

Delivery Instructions

Accepted Answer

We recommend, however, that if you place an order during extreme weather, you make yourself available to receive your package so it is not left in the cold or exposed to other conditions. We are not responsible for products damaged or frozen after delivery.
The courier service we use will deliver your package to the address you provide. We cannot be held responsible if the package is not picked up at that location, or if you provide an incorrect address. If the package is returned to us, we are not responsible for any additional shipping fees incurred.
We are not responsible for items stolen from an order after it has been delivered.

Question 3

Product Use

Accepted Answer

Our creations are designed for you, for your pleasure and well-being. Use them as you wish: on your skin, in your daily rituals, or as a little personal luxury. Each product is made to be intuitive and easy to incorporate into your routine, without any constraints.

Question 4

ALLERGENS

Accepted Answer

We use natural and botanical ingredients, but some may cause reactions depending on your sensitivity. Always check the full ingredient list (INCI) and perform a patch test before use. No product is tested on animals.

Question 5

Rituals: How to Integrate Them

Accepted Answer

Our products are more than cosmetics: they are tools for your self-care and moments of connection with yourself. A few ideas:
• A warm bath to cleanse your mind.• A massage with our balms to nourish body and soul.• Burning a ritual card or diffusing an oil blend to set the intention for your day.
Let your intuition guide how you use them.

Question 6

WHY "NOT HERE TO PLEASE"

Accepted Answer

This name is not a challenge: it’s a reminder. Our products are not made to please anyone else or follow trends. They are here for you—to nourish, protect, and inspire your independence. Here, you choose for yourself.

Natural Artisan

FAQ

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