Shipping Policy
Order Processing
All orders are processed within 1 to 3 business days after payment confirmation.
Delivery Times
Canada: 3 to 7 business days
International: 7 to 21 business days (depending on the country and carrier)
Shipping Fees
Fees are automatically calculated at checkout based on weight and destination.
Tracking
Once your order is shipped, you will receive an email with the tracking number.
Important
We are not responsible for delays or losses caused by the carrier.
Tip: Make sure your address is complete and correct to avoid delays.
Return Policy
For hygiene reasons, we do not accept returns on opened products.
If your order arrives damaged or incorrect, please contact us within 7 days of receipt.
We will then offer a replacement or refund, as appropriate.
Privacy Policy
We respect your privacy and protect your personal information.
The data collected is used only to:
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Process your orders
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Improve our services
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Inform you about our updates if you are subscribed to our newsletter
Your information is never sold or shared with third parties.
You can request the deletion of your personal data at any time by contacting us at info@artisanaturel.ca.
Terms and Conditions
These terms and conditions govern the use of the website www.artisanaturel.ca.
By using this site, you confirm that you have read and understood these terms and agree to comply with them.
All content published on this site (images, texts, logos, documents, downloadable files, etc.) is the property of Artisan Naturel and its creators.
You agree to use the site only for legal purposes and not to:
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Violate the intellectual property rights of Artisan Naturel or any third party;
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Act fraudulently or deceptively;
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Engage in any illegal activity via the site.
If we believe you are using the site illegally or in violation of these terms, we reserve the right to limit, suspend, or terminate your access.
We also reserve the right to take all necessary legal measures to protect our rights.
Modifications
These terms and conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure that they are aware of any updates. Where appropriate, we will notify users by email of changes to these terms or by posting a notice on our site.
Contact
Please contact us if you have any questions or concerns. Our contact information is as follows:
infoartisanaturel@gmail.com